FAQs

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FAQs

Online Banking

If you are unable to sign on, below are some helpful tips:

Check your Network or Wi-Fi connection
Make sure you are entering right User ID and Password

Still having issues please contact Customer Service using Support option or reach out to your home branch, whichever is convenient, for help.

Mobile Banking

Face Authentication requires sufficient light to be able to read the features on your face. For best results, make sure that:

You are in a well-lit area.
You are not pointing your camera at the sun or another strong light source.
You are looking directly into your camera.

If you continue to have problems, please de-enroll from Face Authentication, then re-enroll.

In addition to leveraging Apple's/Android’s built-in security on your device, your face is converted to a set of data points that represent your face, as opposed to storing your actual picture, then stored in an encrypted format.

You can open a HAB account by simply going to the “Open an Account” tab and following the prompts.

You may have an account that isn’t linked to your user ID. Please reach out to a Bank’s Representative using Support option for them to help you linking your accounts or you can reach out to your home branch, whichever is convenient, for help.

To manage notifications, go to "Profile, "then under "Settings, "tap "User Alerts. "

Profile → Settings → User Alerts

You can access the statements by selecting the eStatements link from the menu.

You can access the statements by selecting the eStatements link from the menu. You can access 18 months' worth of statements from here. If you require older than 18 months, please reach out to your home branch and they will be able to provide them for you. (Fees may apply)

Yes, if your device allows the access to Face ID, you can use this feature to sign on to HAB Bank App. For certain transactions you will still need to enter your passwords. You can always enable or disable Face ID access in the App under Settings.

Profile → Settings → Security → Face ID

Mobile Check Deposit

Mobile Check Deposit is available to HAB Bank customers with eligible accounts. You can locate the option "Deposit Checks" from the menu and follow the instructions.

There are a few reasons your Mobile Check Deposit didn’t work, including:

Network connectivity issues
The check was already deposited
Your check image was unreadable
There were technical issues

Remember, you can always deposit your checks at your local HAB branch, HAB ATM or by mail. There are a few things you can try, including:

Flatten your check
Make sure you have good lighting
Place your check on a dark surface
Hold your device steady
Sign the back of your check
Know your deposit limit, and make sure you’re under it
Don’t answer texts or phone calls while using Mobile Check Deposit

Debit Card

You can activate your card by clicking on the card number (last four digits) listed under Card Management. If you can not locate the Card Management option, please go to Organize Dashboard and add Card Management option to your Dashboard. You can also learn more about how to navigate your new Dashboard, by watching the video below:

Certificates of Deposit

With fixed interest rates and terms ranging from 1 months to 7 years, our CD accounts are a great way to save money you don't need right away.

Trade Services

Take advantage of sophisticated solutions and global trade expertise to help you conduct international business with confidence.